Terms of Service

1. Introduction and Acceptance

Welcome to Wing Snob. These Terms of Service ("Terms") constitute a legally binding agreement between you and Wing Snob ("Company," "we," "us," or "our") regarding your use of our website at wingssnob.digital (the "Website") and our food delivery, catering, and related services (collectively, the "Services").

By accessing or using our Website or Services, creating an account, placing an order, or otherwise engaging with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Website or Services.

Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations
• Not be prohibited from using our Services under applicable law

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Website with a new "Last Updated" date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to Wing Snob, a food service business operating at 6640 Washington St, Yountville, CA 94599, USA.
• "You," "your," "User" refers to any individual or entity that accesses or uses our Website or Services.
• "Services" refers to all food delivery, catering, ordering, and related services provided by Wing Snob through our Website or other channels.
• "Content" refers to all text, images, graphics, audio, video, software, data, and other material that appears on or is transmitted through our Website or Services.
• "Website" refers to wingssnob.digital and all associated subdomains and pages.
• "Order" refers to any request for food products or services submitted through our Website or other ordering channels.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.
• "Personal Data" refers to information that identifies or could reasonably identify you as an individual.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Browsing our menu and placing legitimate food orders
• Creating and managing your user account
• Communicating with our customer service team
• Participating in promotions and loyalty programs
• Providing feedback and reviews about our products and services

3.2 Prohibited Use

You are expressly prohibited from using our Services for any of the following:

We reserve the right to investigate and take appropriate action against users who violate these prohibited use provisions, including but not limited to terminating accounts, refusing service, and reporting illegal activities to law enforcement.

4. User Accounts

Registration Requirements

To access certain features of our Services, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, complete, and current information
• Maintain and promptly update your account information
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using a strong, unique password and enabling any available security features. You agree to:

• Not share your login credentials with others
• Log out of your account at the end of each session
• Monitor your account for unauthorized activity
• Report any security breaches immediately

Account Limitations

Each person may maintain only one active account. Creating multiple accounts or using false information to circumvent account limitations is prohibited and may result in termination of all associated accounts.

Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or other reasons we deem appropriate. You may also terminate your account by contacting our customer service team.

5. Products and Services

Food Safety and Quality Standards

Wing Snob is committed to maintaining the highest standards of food safety and hygiene. We comply with all applicable food safety regulations and undergo regular health inspections. However, we cannot guarantee that our food products are suitable for individuals with specific dietary restrictions or allergies.

Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However:

• Product descriptions are for general information only
• Actual products may vary slightly from descriptions or images
• Prices are subject to change without notice
• All prices include applicable taxes unless otherwise stated
• Promotional pricing may have specific terms and expiration dates

Order Process and Acceptance

When you place an order through our Services:

• Your order constitutes an offer to purchase products
• We reserve the right to accept or decline any order
• Order confirmation does not guarantee acceptance
• We may contact you to verify order details
• Acceptance occurs when we begin preparing your order

Delivery Terms and Conditions

• Delivery Times: Estimated delivery times are approximate and may vary based on weather, traffic, order volume, and other factors
• Minimum Orders: Minimum order requirements may apply for delivery orders
• Temperature-Sensitive Items: We take care to maintain proper food temperatures during delivery, but cannot guarantee temperature maintenance beyond reasonable delivery timeframes
• Delivery Address: You must provide a complete and accurate delivery address. Additional charges may apply for delivery to remote or hard-to-access locations

Order Modifications and Cancellations

Order modifications and cancellations are subject to the following policies:

• Orders may be modified or cancelled within 5 minutes of placement
• Once food preparation begins, orders cannot be cancelled or modified
• Cancellation of confirmed orders may incur fees
• Refunds for cancelled orders are processed according to our Refund Policy

Payment Terms

Payment is due at the time of order placement. We accept major credit cards, debit cards, and other payment methods as displayed during checkout. By providing payment information, you represent that you are authorized to use the payment method.

6. Intellectual Property

Our Intellectual Property Rights

All Content on our Website and related to our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of Wing Snob or its content suppliers and is protected by United States and international copyright laws.

The Wing Snob name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Wing Snob or its affiliates. You may not use such marks without our prior written permission.

Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our Website for personal, non-commercial purposes
• View and temporarily store Content for your own use
• Print single copies of Content for personal reference

This license does not include any right to:

• Modify, distribute, transmit, or create derivative works
• Use Content for commercial purposes
• Remove copyright or other proprietary notices
• Transfer the license to another party

Copyright Infringement Reporting

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us at [email protected] with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Location of the allegedly infringing material
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate
• Your electronic or physical signature

7. User Content

Responsibility for User Content

You are solely responsible for any content you submit, post, or transmit through our Services ("User Content"), including reviews, comments, feedback, photos, and other materials. You represent and warrant that your User Content:

• Is accurate and not misleading
• Does not violate any third-party rights
• Does not contain illegal, harmful, or offensive material
• Complies with all applicable laws and regulations
• Does not contain confidential or proprietary information

License Grant to Company

By submitting User Content, you grant Wing Snob a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for purposes of operating and promoting our Services.

Prohibited User Content

You may not submit User Content that:

• Contains false, misleading, or defamatory statements
• Violates privacy rights or publicity rights
• Contains hate speech, harassment, or discriminatory content
• Promotes illegal activities or violence
• Contains spam, advertising, or promotional material
• Infringes on intellectual property rights
• Contains personally identifiable information of others

Content Moderation

We reserve the right, but have no obligation, to monitor, review, and remove User Content that violates these Terms or is otherwise objectionable. We may also suspend or terminate accounts that repeatedly submit prohibited content.

8. Disclaimers

Service Availability Disclaimer

We disclaim all warranties, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of Content
• Warranties that defects will be corrected
• Warranties regarding security or data protection

Third-Party Content Disclaimer

Our Services may include content provided by third parties, including user reviews, third-party integrations, and external links. We are not responsible for third-party content and do not endorse or guarantee its accuracy, completeness, or reliability.

Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional advice. We are not liable for any decisions made based on information obtained through our Services.

Food Safety Disclaimer

While we maintain high food safety standards, we cannot guarantee that our products are free from allergens or suitable for all dietary restrictions. Customers with specific health concerns should consult healthcare professionals before consuming our products.

9. Limitation of Liability

Excluded Damages

Under no circumstances shall Wing Snob be liable for any of the following types of damages:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Damage to reputation or goodwill
• Punitive or exemplary damages
• Damages arising from third-party actions

Specific Limitations

Our liability is specifically limited in the following situations:

• Service interruptions or technical failures
• Delays in food preparation or delivery
• Quality issues with food products (limited to replacement or refund)
• Security breaches or data loss
• Actions of delivery personnel or third-party service providers

Essential Purpose

The limitations and exclusions in this section are intended to limit our liability to the maximum extent permitted by law and shall apply even if any limited remedy fails of its essential purpose.

10. Indemnification

User Indemnification Obligation

You agree to indemnify, defend, and hold harmless Wing Snob, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:

• Your violation of these Terms or applicable laws
• Your use or misuse of our Services
• Your User Content or other materials you submit
• Your violation of any third-party rights
• Any false or misleading information you provide
• Your negligent acts or omissions

Defense and Settlement Rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You may not settle any claim without our prior written consent.

Survival

This indemnification obligation shall survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

Third-Party Content

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. We provide these links for your convenience only and do not review, approve, monitor, endorse, warrant, or make any representations with respect to third-party services.

No Responsibility for Third Parties

We are not responsible for:

• The content, accuracy, or reliability of third-party services
• Privacy practices of third-party services
• Products or services offered by third parties
• Any damages resulting from third-party interactions
• Availability or functionality of third-party services

Third-Party Terms Apply

Your use of third-party services is governed by their respective terms of service and privacy policies. We encourage you to review these documents before using any third-party service.

Payment Processors

Payment processing services are provided by third-party payment processors. Your payment information is subject to their privacy policies and security practices, which may differ from ours.

12. Termination

Company Right to Terminate

We may suspend or terminate your access to our Services at any time, with or without notice, for any reason including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or other users
• Failure to pay for orders
• Extended period of account inactivity
• Request by law enforcement or court order

User Right to Terminate

You may terminate your account at any time by:

• Contacting our customer service team
• Following account closure procedures on our Website
• Sending a written request to our business address

Effect of Termination

Upon termination:

• Your right to access and use our Services will cease immediately
• Outstanding orders may still be fulfilled at our discretion
• You remain liable for any outstanding payments
• Certain provisions of these Terms will survive termination

Survival of Terms

The following sections shall survive termination: Definitions, Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

13. Governing Law and Disputes

Applicable Law

These Terms and your use of our Services are governed by the laws of the State of California and the United States, without regard to conflict of law principles.

Dispute Resolution Process

Before initiating any formal legal proceedings, you agree to first attempt to resolve disputes through our internal complaint process:

1. Contact our customer service team at [email protected]
2. Provide a detailed description of the dispute
3. Allow us 30 days to investigate and respond
4. Participate in good faith settlement discussions

Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Napa County, California. You hereby consent to the jurisdiction of such courts and waive any objection to venue.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive your right to file a class action or seek relief on a class basis.

Limitation on Time to File Claims

Any claim or cause of action arising out of or related to these Terms or our Services must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

14. Changes to Terms

Right to Modify

Wing Snob reserves the right to modify, update, or revise these Terms at any time at our sole discretion. Changes may be made to reflect:

• Changes in applicable laws or regulations
• New features or services we offer
• Security or safety improvements
• Business practice updates
• User feedback and experience improvements

Notification of Changes

We will provide notice of material changes to these Terms by:

• Posting the updated Terms on our Website with a new "Last Updated" date
• Sending email notification to registered users (if applicable)
• Displaying a prominent notice on our Website
• Other communication methods as appropriate

Acceptance of Changes

Your continued use of our Services after the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must discontinue your use of our Services.

Review Responsibility

It is your responsibility to review these Terms periodically for updates. We recommend checking the "Last Updated" date whenever you visit our Website.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Website, constitute the entire agreement between you and Wing Snob concerning the use of our Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired thereby.

Waiver

No waiver by Wing Snob of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may freely assign these Terms without your consent in connection with a merger, acquisition, or sale of assets.

Force Majeure

Wing Snob shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

Language

These Terms are prepared and executed in English, which shall be the controlling language for all matters relating to these Terms.

16. Contact Information